Case Study

Datadog partners with Lingo Live to improve employee English and communication skills

Datadog partnered with Lingo Live to offer employees globally an opportunity to advance in English language comprehension, writing, clarity, confidence and presentation skills. Datadog is a New York based organization with office locations around the world where English is the global operating language. The company has continued to expand internationally over the last 10 years, growing both its employee and customer base in every region. With newly acquired companies in areas such as Israel, and continued office expansions from Tokyo to Paris, Datadog wanted to ensure their ESL employees were set up to build connections and for long-lasting success by offering Lingo Live language coaching.

Datadog Case Study

The company

Datadog, founded in 2010, is the essential monitoring and security platform for cloud applications. Datadog brings together end-to-end traces, metrics, and logs to make applications, infrastructure, and third-party services entirely observable. These capabilities help businesses secure their systems, avoid downtime, and ensure customers are getting the best user experience. The company is headquartered in New York City in the United States with 32 offices spanning across APAC and EMEA located in major tech hubs such as Paris, Tokyo, Madrid and Israel.

Statue of Liberty

“I’ve learned lots of aspects that can help me improve my presentations. As a Sales Engineer, giving presentations is the biggest part of our job, so Lingo classes was definitely a great push forward.”

Employee
Sales Engineer
(48 lessons)

The challenge and solution

As Datadog rapidly expanded around the world, opening regional locations and acquiring companies across EMEA and APAC, they hired employees globally, expanding their pool of ESL employees. Datadog’s L&D team builds programs to ensure that every employee is set up for success at all points throughout their career. During the beginning of this rapid global growth, they didn’t have language coaching and learning internally and felt that online courses weren’t giving employees the language coaching they needed to engage meaningfully with team members and customers.

Datadog was looking for a more personalized solution that would teach language skills that would set up their employees for business success. Lingo Live was chosen for individualized language coaching where skills such as communication, clarity, self-confidence and presentation-giving were learned.

Person Sitting on the Chair With Phone

“[They] previously showed hesitance when discussing topics during team meetings (…). Now [they] are involved in meetings with myself, our new SVP, and our COO – and [they] hold their own. [They] speak clearly and confidently.”

Manager
Technical Solutions
(58 lessons)

Results from working with Lingo Live

 

The coaching provided by Lingo Live was what a global company such as Datadog was looking for in order to help employees communicate effectively with not only one another, but also with customers. Employees who took the program shared great feedback about their relationship with their coach, and that the one-on-one relationship drove greater behavior change than online self-paced courses. Employee managers reported the following findings:

 

Person Sitting on the Chair With Laptop

73%

Report English language and communication skills either improved or significantly improved

45%

Report greater improvement in sharing of ideas

50%

Report greater collaborating and socializing

41%

Report improvement in presentation skills

50%

Report improvement in written communication skills

“[Their] confidence has improved in communicating. [They] are more likely to take the lead on international projects which is an asset to the whole team.”

Manager
People Ops
(37 lessons)

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